Return & Refund Policy

While we try our level best to fulfill our each and every customer’s expectation by ensuring that they get the finest finished products, we understand that, at times, there may be a case wherein you are not satisfied with our products. 

In case you don't like our product and want to return it, you may do so by raising a return request by sending us a mail at support@thrivvd.com or calling us at 011-45621115 within 5 days of receiving the order. To be eligible for a refund, along with the product-unboxing video citing the damage or the reason for returning the product, the product must be sent back to us with all packing/labels/tags intact in the same condition as it was received by you. 

It must be noted that we can’t initiate any refund if the product appears to have been used in any way. Once we receive the product and inspect it properly, your refund will be initiated and you will get the full refund amount within 7 to 10 business days.

Cancellation Policy

Of course, as a brand, we are not happy when our customers cancel orders. But we fully respect their decision when they do so. The reason behind cancellation may be that the product has been ordered inadvertently, or you have changed your mind. 

You may cancel the order anytime you feel like but if you cancel it before it is shipped, you will get the full refund. In case you cancel the order after it gets shipped from our end, we may need you to bear the one-way shipment charges as the other half charges will be borne by us.

For canceling your order, you may contact us from Monday to Saturday, between 10 AM  to 6 PM by mailing us at support@thrivvd.com or calling us at 011-45621115. We don’t operate on Sundays and National Holidays so, there are NO SHIPMENTS, hence NO CANCELLATIONS on these days.